NCAA Issues Strong Reminder: Airlines Must Pay Compensation For Delayed Luggage – Here’s How Much You’re Owed!

The Nigerian Civil Aviation Authority (NCAA) has issued a crucial public advisory to air travelers, reinforcing passengers’ rights to compensation for delayed or missing luggage. Michael Achimugu, Director of Consumer Protection at the NCAA, took to social media to clarify the long-standing but often overlooked regulation, ensuring Nigerians are fully aware of their entitlements when baggage fails to arrive as scheduled.

Key Compensation Rules Every Passenger Should Know

In a video posted on his official X (formerly Twitter) account, Achimugu outlined the mandatory compensation amounts airlines must pay affected travelers:

Domestic Flights: ₦10,000 immediate compensation per delayed bag
International Flights: $100 standard compensation, increasing to $170 if the airline fails to comply with NCAA regulations

“Many passengers don’t realize they are legally entitled to this payment,” Achimugu emphasized. “If your luggage doesn’t arrive, demand what you’re owed—it’s not a favor; it’s your right.”

Why This Announcement Matters

A recent NCAA report revealed that less than 30% of affected passengers claim their compensation, often due to lack of awareness or airlines downplaying their obligations. Achimugu’s intervention seeks to close this gap, ensuring travelers are no shortchanged.

Industry analysts note that this enforcement push comes amid rising passenger complaints over luggage mishandling, particularly during peak travel seasons. Airlines found repeatedly non-compliant risk fines and operational sanctions from the NCAA.

Proactive Steps for Smoother Travel

Beyond compensation rights, Achimugu urged passengers to:

Arrive early to avoid last-minute check-in and boarding issues
Keep essential items (medication, documents) in carry-on bags
Document delays with airline staff and request written confirmation

What to Do If Your Luggage Is Delayed

Report immediately at the airline’s baggage service desk before leaving the airport.
Request compensation—cite NCAA regulations if resisted.
Escalate unresolved cases to the NCAA via [official contact channels].

Airlines Respond

Major carriers, including Air Peace and Arik Air, have acknowledged the policy, though some passengers still report pushback. The NCAA warns that airlines failing to comply will face stricter penalties starting next quarter.